1. SHIPPING & DELIVERY

• How much does shipping cost? Standard shipping is 100% FREE for all orders within the United States. If you need your gear faster, we offer Expedited Shipping starting at just $4.99.

• Do I have to pay sales tax? No. At Aeon Camp, we offer a Tax-Free shopping experience nationwide. The price you see on the product page is the final price you pay.

• What is the Order Cut-off Time? To ensure same-day or next-day processing, our cut-off time is 2:00 PM (Mountain Standard Time - MST), Monday through Friday.

• How can I track my order? Once your gear is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.

2. RETURNS & REFUNDS

• What is the "30-Day Trail Test"? We want you to love your gear. You have 30 days from the delivery date to test your product in the wild. If you aren't satisfied, you can return it for a refund or exchange.

• How do I start a return? Simply email info@aeoncamp.us with your order number. Our team will provide you with a Return Authorization (RA) and instructions.

• When will I receive my refund? After we receive and inspect your return (2-3 business days), your refund will be processed. It usually takes 5-10 business days to appear on your original payment method.

3. WARRANTY & QUALITY

• What does the Aeon Endurance Guarantee cover? It covers all manufacturing defects in materials and workmanship. From stitching and zippers to structural frames, we’ve got you covered.

• How long is my gear protected? Warranty periods vary: 1 year for footwear and furniture, 2 years for tents, and a Limited Lifetime Warranty for backpacks.

• What if my gear arrives damaged? Please contact us within 48 hours of delivery with photos of the damage, and we will ship a replacement immediately at no extra cost.

4. PAYMENTS & SECURITY

• What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, AMEX, Discover, JCB), PayPal

• Is my payment information secure? Absolutely. We use SSL encryption and do not store your full credit card details on our servers. All transactions are handled by world-class, secure payment gateways.

Still have a question?

Our basecamp is always open for our community.

• Email: info@aeoncamp.us

• Phone: +1 (608) 521-7118 Aeon Camp

• Hours: Mon-Sat, 8 AM – 5 PM CST